These Terms of Service ("Terms") govern your access to and use of Deal Doctor OS (the "Service"), provided by Denntalus Tech Solutions and Services Limited("Company", "we", "us", or "our"), a company registered in Jamaica.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Service Description

Deal Doctor OS is a sales execution assurance platform that provides:

• Deal qualification scoring and health monitoring
• CRM integration and data quality analysis
• Revenue leak detection and forecast accuracy tools
• AI-powered coaching and recommendations
• Team performance dashboards and analytics

2. Account Registration

To use the Service, you must:

• Create an account with accurate and complete information
• Be at least 18 years old or the age of majority in your jurisdiction
• Have the authority to bind your organization to these Terms
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account

3. Subscription and Payment

3.1 Subscription Plans

The Service is offered on a subscription basis with various pricing tiers. Subscription fees are charged in advance on a monthly or annual basis.

3.2 Payment Terms

• All fees are non-refundable except as required by law
• You authorize us to charge your payment method on a recurring basis
• Failure to pay may result in suspension or termination of your account
• We reserve the right to change pricing with 30 days' notice

3.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

4. CRM Integration

The Service integrates with third-party CRM systems (such as Pipedrive, Salesforce, HubSpot). You acknowledge that:

• You are responsible for maintaining valid CRM subscriptions
• You grant us permission to access your CRM data as needed to provide the Service
• We are not responsible for changes to third-party CRM APIs or functionality
• Integration functionality may vary based on CRM provider capabilities

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

• You retain ownership of your customer and deal data
• We may use aggregated, anonymized data for analytics and improvement
• We implement industry-standard security measures to protect your data
• You are responsible for ensuring you have rights to share CRM data with us

6. Acceptable Use

You agree NOT to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service to transmit malware or harmful code
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or redistribute the Service
• Remove or obscure any copyright or proprietary notices

7. Intellectual Property

The Service, including all software, content, features, and functionality, is owned by Denntalus Tech Solutions and Services Limited and protected by international copyright, trademark, and other intellectual property laws.

• "Deal Doctor OS" and related logos are trademarks of Denntalus Tech Solutions and Services Limited
• You receive a limited, non-exclusive, non-transferable license to use the Service
• This license terminates when your subscription ends

8. Service Availability

We strive for high availability but do not guarantee uninterrupted access:

• We target 99.5% uptime but do not provide an SLA on free or trial accounts
• We may perform scheduled maintenance with reasonable notice
• We are not liable for downtime caused by factors beyond our control
• We reserve the right to modify or discontinue features with notice

9. Termination

9.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

9.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activity
• Pose a security or legal risk to the Service or other users

9.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We may delete your data 30 days after termination unless required by law to retain it.

10. Disclaimers

The Service provides analytics and recommendations but does not constitute professional advice. You are solely responsible for your business decisions.

11. Limitation of Liability

12. Indemnification

You agree to indemnify and hold harmless Denntalus Tech Solutions and Services Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your data or content submitted to the Service

13. Governing Law

These Terms are governed by the laws of Jamaica. Any disputes shall be resolved in the courts of Jamaica. However, we may seek injunctive relief in any jurisdiction.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Contact Information

16. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms. We may assign our rights and obligations
• Force Majeure: We are not liable for delays due to circumstances beyond our reasonable control